IBM’s own Cognos support can be viewed from a number of angles. With so many business intelligence software players currently on the market, it is tempting to examine their merits to overlook what this stalwart brand can provide in the commerce sector.
Organisations big and small want a management tool that is user-friendly, adaptable, in step with 21st Century web and cloud technologies, and can be accessed from a number of vantage points. That is not something that should come easily or cheap, and IBM is no exception in that regard.
However, for any enterprise that is looking for a program to take them to the next level, from forecasts and budgeting to analytics, reports and data storage, there is no reason to suggest that Cognos support won’t deliver on all of those benchmarks.
Here we will discuss the value of this network to tell you once and for all if it is worth your time and money as a business.
Customer Service Access
The online Cognos support portal is one of the major advantages that sees a global enterprise help you and your business around the clock. Whether you make a call to a representative or send a message through online, you can sort out your research or management issue without any genuine hassle or lag time, something that can really hinder the performance of an organisation. Callers need to be profiled and authorised as representatives and contacts from a company. Once that phase is completed, then they garner a relationship with an IBM support team member without needing to jump through hoops to find someone new.
Evolving Analytics Application
It is any wonder that there is an entire Cognos support department in place to ensure that customers are completely up to speed on the latest features that are being rolled out from the brand. The latest iteration alone delivers on my data sets, user interface profiles, live previews of active reports, in memory aggregates, cube designer and extensible visualisation enhancements and plenty more. The good news continues for those that have a standard support package in place by IBM.
This will allow those consumers to access any of the new maintenance releases that are promoted by the brand so long as they are currently registered. Much like an Apple update on a mobile or a desktop, this is an automated system that keeps your profile and data in store whilst it upgrades to a new model.
Configuration On Reporting
One of the major benefits of recent software rollouts was a capacity to customise different reporting requirements on one single platform. IBM needed to introduce a program that could response in kind, and now their analytics packages are doing so, Cognos support is on hand to help those users better understand how these tools can be used for their own unique purposes.
Incentive To Renew License
The downside of letting your Cognos support license lapse is a costly one, should you ever decide to use it again. The license fee rises and it is best to stay in contact with a support renewal department representative and remain on file in order to avoid this fee. Such a scenario makes it imperative to stay renewed and remain an IBM customer because exploring the market without a reliable provider will only create further difficulties for you and your business interests.
Different Package Levels
Fortunately there is not a one-size-fits-all model when it comes to Cognos support. There are three different package levels that gives companies the flexibility to decide on their level of investment for a financial year. This ranges from a Standard package to Advantage and finally, the Premier level.
Summary
Speak with those enterprises who have experience with Cognos support. They will be able to go into detail about the merits of the program. What is evident is that the features and evolution of the Cognos support network is value for money as businesses garner a greater deal of efficiency through their management operations.